Refund Policy
Last updated
Memberships aren't on sale yet. The parts of this page about buying, renewing and refunds describe how memberships will work. We'll update it before they go on sale.
We want memberships to feel fair. Here's how cancelling and refunds work.
1. Cancelling#
You can cancel your membership at any time. It won't renew again, and you keep your perks until the end of the month you've already paid for.
2. When we refund#
- Bought by mistake: if you ask within 7 days of your first payment, we'll refund it and remove the membership.
- Charged after cancelling, or charged twice: we'll refund the extra charge.
- You paid but didn't get your perks, and we can't fix it: we'll refund that payment.
- A parent or guardian finds a purchase their child made without permission: contact us and we'll sort it out.
3. When we don't#
- Part-used months: cancelling stops the next renewal, it doesn't refund the current month.
- Renewals you forgot to cancel, once that month has started, except where the law requires otherwise.
- Accounts banned for breaking the rules or the Terms of Service.
4. Chargebacks#
Please contact us before disputing a charge with your bank. We can usually fix it faster. If a payment is charged back, the membership is removed, and we may suspend the account until it's resolved.
5. How to ask#
Email anonrealm404@gmail.com with your Minecraft username, the date of the payment, and what happened. We reply within a few days. Refunds go back to the original payment method.